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Returns & Exchanges
At GORUCK, we build gear to last a lifetime and stand behind our quality. If your gear isn't the right fit for your mission, you can return it within 30 days of delivery in original, sellable condition.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Print Your Label
Select the items you wish to return or exchange and print the prepaid UPS shipping label provided by the portal.
3
Pack Your Gear
Place your items in their original packaging or a secure box, ensuring all tags are attached and the gear is clean.
4
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking number until your refund or exchange is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing